You can visit this website and the documents it contains without disclosing any personal information.
This policy governs the manner in which the Patient’s Advocacy Service collects, uses, maintains and discloses information collected from users of the service and this website. This privacy policy applies to the site and all services offered by the Patients’ Advocacy Service.
Your Personal Information
Personal identifiable information and why we collect it?
To respond to any enquiries, we may need to collect personal information from people getting in contact with us or individuals supporting our events.
What information might we request?
Some personal information might be requested such as your name and contact details to provide you with information.
If you attend any of our events, we may request personal information like your name and contact details so we can send you information about the event and record your attendance.
How will we request your information?
We will always ask for your consent (permission) to provide us with this information in writing or verbally. You do not have to share this information with us. We may still be able to provide you the information you are requesting but it will depend on what information or service you require.
If you do not want to share your information with us, please tell us as soon as you can and we will explain how this might affect the information we can provide to you.
What will we do with your information and who can we share it with?
If you are contacting the Patients’ Advocacy Service with an enquiry, we use the information you provide us to give you the accurate information you require. We will not record your name or contact details.
We may use some of the information you share for research or to write reports but you will not be identified in any way. All of our reports are available for you to see we never share names or contact information.
We will not use your personal information in any way other than what we have told you about above or what you agreed to when you shared the information with us unless we have to do so by law. If we would like to use your personal information for any other purpose than what you have agreed to, we will contact you to explain how we would like to use this information and ask your permission.
How will we store your personal information?
We use a secure online cloud based server, in the UK to store all of our information including staff members, volunteers and patients. Access to this information is restricted only to the members of our staff and IT provider. This is because they need this information to complete their roles.
We use a variety of online tools like Microsoft Teams. The information you provide through the platforms are stored securely by these services and again is only accessible by our staff.
How long will we store your information?
We will only store your information for as long as we have to either for us to do our work or by law. You will be told in the information you request, how long we will keep your personal information for.
You can ask for your personal information to be deleted from our servers at any time, please read below to find out more.
Third Party Websites
On our website we have links to other services and websites that contain helpful information. We do not control the information held on these sites, they may have their own privacy policies. If you choose to visit these sites, it would be advisable to check the privacy policy to make sure any personal information you provide is acceptable to you.
Changes to this policy
The Patients’ Advocacy Service is able to update this privacy policy at any time.
Your rights with you data
You have some rights under the Data Protection Act 2018 which you can exercise at any time:
- You can ask to see what personal information we have about you
- You can ask us to correct or change any personal information we hold
- You can withdraw your consent and ask that we permanently delete any personal information we hold about you
- You can complain about how we have taken or processed your personal information
If you would like more information or would like to action any of rights, please feel free to contact us on TSH.Advocacy@nhs.scot
If you are not happy with how the Patients’ Advocacy Service have taken or processed your data, you can submit a complaint with the Information Commissioner’s Office. They can be contacted on 03031231113 or you can find out more at www.ico.org.uk/concerns.
Thank you for taking the time to read about how we use and process personal information. We hope this has answered any questions you might have.
Cookies
This website uses cookies which are files sent by web servers to web browsers and stored in these web browsers.